Answers to your frequently asked questions
Are you a property owner in the Willamette Valley or Southern Oregon? If so, Northwoods Property Management may be the right partner for you.
At Northwoods Property Management, we specialize in managing single-family homes. Our full-service property management approach means that you can enjoy peace of mind as we handle all your day-to-day responsibilities.
Below, we’re answering some owner frequently asked questions regarding all aspects of Oregon property management.
If you can’t Eugene/Springfield office, 541-914-2282. To reach our Medford office, please call 541-690-1300. We’re here to support you!
What areas do you serve?
We serve various neighborhoods and communities across The Willamette Valley and Southern Oregon. Specifically, we proudly serve Eugene, Springfield, Creswell, Cottage Grove, Medford, Central Point, Talent, Phoenix, and Grants Pass.
How do you market properties?
We craft compelling listings with engaging video tours to attract high-quality tenants quickly. We then list your property on top rental platforms as well as on popular local Oregon sites to maximize exposure and minimize vacancy periods.
How do you set the right rent for my property?
We set a competitive rental rate that attracts quality tenants quickly while maximizing your returns. To do so, we perform a comprehensive comparative market analysis, considering your property’s size, amenities, condition and upgrades.
How do you screen tenants?
Our tenant screening process is thorough! We verify employment and income, perform credit and criminal background checks, review eviction history and contact past rental references. In doing so, we secure qualified, reliable renters for your home.
How does rent collection work?
We collect rent securely and conveniently through an online portal. The portal allows tenants to make their payments from anywhere! We also offer online rent payment and also collect rent via mail and office.
What happens if the tenant does not pay rent?
Northwoods Property Management requires all tenants to comply with their rental agreement and Oregon landlord-tenant laws regarding timely rent payments. If a tenant fails to pay rent on time, we take prompt legal action by serving the appropriate notices and, if necessary, beginning the eviction process.
How do you handle maintenance and repairs?
We ensure your property stays in excellent condition through proactive oversight, including routine inspections and 24/7 emergency support. While the owner is responsible for the actual cost of repairs and materials, our professional coordination of all maintenance is fully included in your management fee. Unlike many other firms, we never charge "hidden" maintenance fees, such as repair markups or coordination surcharges. You pay exactly what the vendor charges, with no added costs from us.
Do you provide 24/7 emergency support?
Yes! At Northwoods Property Management, we know that emergencies don’t follow a schedule, so neither do we. Our team is available around the clock to handle urgent repair requests. This minimizes property damage and reduces disruption for tenants.
What kind of financial reporting do you provide?
Through our secure Owner Portal, you have 24/7 access to detailed financial statements, where you can review income, expenses and maintenance costs from any device. Having access to monthly performance summaries and other important property records will help you stay fully informed about your investment.
What happens if my tenant does not vacate by the date that they agreed to?
If a tenant fails to vacate the property by the agreed-upon date, Northwoods Property Management will take the appropriate legal steps to regain possession of the home. We work to ensure your rights as a property owner are fully protected.
When should I expect to see rent deposited into my account each month?
Rent collected from tenants is distributed via ACH and is processed no later than the 15th of each month. This allows time for funds to clear and for any necessary expenses to be accounted for before your monthly disbursement.
When should I expect to see my “Owner Statement?”
Monthly owner statements are prepared and processed no later than the 15th of each month and are conveniently accessible through the Owner Portal for easy review and recordkeeping. We can also deliver them via email.
How does my Owner Portal work?
You can view instructions and a video tutorial for your owner portal here.
Why doesn't my 12 month cash flow match my 1099?
This is one of the most common questions we receive from owners. In most cases, the difference is due to IRS reporting requirements. The IRS requires rental income to be reported in the year it is received by our office, not necessarily the month it applies to. For example, if a tenant pays January’s rent in late December, that income is reported on your December 1099 rather than in January. While this can cause a temporary mismatch between your cash flow report and your tax form, it typically balances out over time since the following year’s 1099 will not include that January payment.
What does your full-service property management include, and are there any additional fees?
Our full-service property management covers everything you need for a stress-free ownership experience. Everything is included for a maximum fee of just 8%. We believe in complete transparency. That’s why there are no hidden fees, no leasing fees, no listing fees, no maintenance markups, no turnover fees, and no after-hours fees.
Our one straightforward rate includes tenant placement, rent collection, maintenance coordination, inspections, financial reporting, and legal compliance, so you know exactly what you’re paying for from day one.
Why should I hire Northwoods Property Management to manage my Oregon residential property?
Owning a property in Oregon can be complex, with strict landlord-tenant laws and a competitive real estate market. With our expertise, we ensure your home stays in excellent condition, is rented to qualified tenants and remains fully compliant with all Oregon laws.
When you work with Northwoods Property Management, you can enjoy peace of mind as you earn passive income without the stress. We are here to protect your investment and maximize your returns.We provide top-quality property management services at fair, transparent rates.
How can I get started with Northwoods Property Management?
Are you ready to minimize your stress and decrease your workload while maximizing your return on investment? If so, contact us today for a free consultation!
Call our Springfield office at 541-914-2282, or call our Medford office at 541-690-1300.
